Effective 2 July 2026

Refund Policy

This Policy applies to paid BYOAgent listing packages. It does not limit rights that cannot be excluded under Australian Consumer Law.

Before package activation

If payment is duplicated, fails incorrectly, or package access is not activated after a successful charge, contact support so the transaction can be investigated and corrected or refunded.

After package activation

Packages provide time-limited digital listing access and marketplace placement. Change-of-mind refunds are not automatically available after access has begun. We may provide a refund, credit or extension where the service was materially unavailable, incorrectly supplied, or where required by law.

Listing rejection or suspension

Purchasing a package does not permit unlawful, misleading or prohibited content. Refund eligibility following suspension or removal depends on the circumstances, the period of service already supplied, these Terms and applicable law.

How to request a refund

Email [email protected] or open a support ticket. Include your account email, listing, purchase date and reason. Do not send card details. Approved refunds are returned through Stripe to the original payment method; bank processing times may vary.

Chargebacks

Please contact BYOAgent first so we can investigate. Fraudulent or abusive chargebacks may result in account restriction, without limiting legitimate payment-dispute rights.