What happens after a buyer sends an enquiry?

Once your listing is live, buyer enquiries are where the campaign becomes active. A fast, clear reply can help serious buyers move from browsing to inspecting.

Check the message before replying

Look at the buyer's question, contact details and the listing they enquired about. If something feels unclear, reply with a simple follow-up rather than sharing too much too quickly.

Keep replies practical

• Confirm inspection times or offer a small set of options.
• Answer direct questions about the property honestly.
• Keep a record of important conversations and offers.

Protect your time

Not every enquiry will become a buyer. Set clear inspection windows, avoid endless back-and-forth and prioritise people who are ready to inspect or make a serious follow-up.

Know when to involve professionals

If conversations move toward contracts, special conditions or settlement timing, get the right legal or conveyancing advice before agreeing to anything important.